Returns & Refund Policy

At Nordburn, we are dedicated to your satisfaction. We stand behind your first order with a 30-day money-back guarantee. This policy explains how the guarantee works, how to return a product, and how refunds are issued.

Which Products This Policy Covers

Nordburn GLP-1 Booster is our core product, fulfilled directly from our warehouse. It is covered by all terms of this Returns & Refund Policy, including our 30-day money-back guarantee on first orders.

Digital products, including guides and downloadable content, are non-refundable as they are delivered immediately upon purchase and cannot be returned once accessed.

Nordburn BIOM2, Nordburn Testroboost, and Nordburn Fat Burner are fulfilled by a separate third-party partner warehouse and ship independently from your GLP-1 Booster order (if purchased together, they may arrive in a separate parcel at a different time). Due to the nature of dietary supplements and our inability to guarantee product integrity after items leave our partner's fulfillment center, these products cannot be returned and are not eligible for a refund, except in cases of a confirmed defect or fulfillment error (see "Defective, Damaged, or Incorrect Items" below). Product safety is our top priority.

Our 30-Day Money-Back Guarantee: First Orders

Your first order is your opportunity to see whether Nordburn is right for you, and we are glad to stand behind it with a 30-day money-back guarantee. After that, you remain in full control of your subscription: you may cancel at any time, up to 24 hours before your next billing date, and you will not be charged again. For this reason, the guarantee applies to your first order. Should a renewal shipment ever arrive damaged, defective, or incorrect, please contact us within 30 days and we will gladly put it right.

What is covered: your first order of the Nordburn GLP-1 Booster, whether a one-time purchase or the first charge of a subscription.
What is not covered: automatic renewal charges after the first order.
How to request it: simply contact us within 30 days of the delivery date.
The guarantee covers the product price for the order in question. Original and return shipping costs are non-refundable except where the return is due to a defective, damaged, or incorrect item, or where required by law.
Fair use: the guarantee applies once per customer or household. We may decline requests that show patterns of repeat refund claims across orders or accounts, or that we reasonably determine are made in bad faith.

How to Request a Refund

Email info@nordburn.com within 30 days of delivery and include:

Your order number;
The email address used when placing the order;
A brief note about what did not work for you (this helps us improve).

We review every request individually and respond promptly. If a physical return is needed, we will send you return instructions and the correct address. Please do not ship anything back before we provide it, and do not send returns to our office address, as we will not be able to accept them.

Return Conditions

To be eligible for a refund under the guarantee, the following conditions apply:

The product must be unopened, unused, and in its original condition and packaging, with seals intact.
The request must be made within 30 days of the delivery date.
For returns made for personal reasons (not due to a defect or our error), you are responsible for return shipping costs. Please use a trackable service and email us the tracking number once the package has been sent.
Unauthorized returns sent without prior instructions from our team cannot be accepted.

Defective, Damaged, or Incorrect Items

If you receive any Nordburn product, including a renewal shipment, Nordburn BIOM2, Nordburn Testroboost, or Nordburn Fat Burner, that is damaged, defective, or different from what you ordered, please contact us at info@nordburn.com as soon as you can, and within 30 days of receiving it. To help us resolve it quickly, please be ready to provide:

The product affected;
Photo(s) of the product and/or the issue;
Your shipping address and order number.

For defective, damaged, or incorrect items, we cover return shipping (where a return is needed) and will send a replacement or issue a refund. We may decline a claim if a product is returned used beyond what is necessary to identify a defect, cannot be provided for inspection, or where inspection shows no defect.

How Refunds Are Issued

Once your request is approved (and, where applicable, your returned item reaches our fulfillment center and passes inspection; please allow up to 5 business days for inspection), your refund is processed to your original payment method, typically within 14 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Subscriptions

Renewal charges are not covered by the money-back guarantee, as explained above. You can stop future charges at any time by cancelling at least 24 hours before your next billing date; see how to cancel in our Subscription Policy. Renewal shipments that arrive damaged, defective, or incorrect remain eligible for a replacement or refund.

EU/EEA & UK Customers: 14-Day Right of Withdrawal

If you are a consumer in the European Union, the EEA, or the United Kingdom, you have a statutory right to withdraw from a distance purchase within 14 days of receiving your goods, without giving a reason. This is in addition to, and separate from, our 30-day money-back guarantee, and is not affected by the first-order scope of the guarantee.

To exercise it, email info@nordburn.com within 14 days of delivery with your order number and the email used at checkout.
For hygiene and health-protection reasons, the statutory withdrawal right does not apply to sealed supplement products once the seal has been opened. Unopened, sealed bottles can still be withdrawn within the 14-day period.
Where the statutory right applies, we refund the amount you paid for the returned item using your original payment method.

For first orders, our 30-day money-back guarantee is generally more generous than the statutory minimum, and you are free to rely on whichever applies to you.

Contact

Questions about a return or refund? Email info@nordburn.com. Nordburn is a trade name of WELLORYNT LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States. Thank you for choosing Nordburn. Your feedback helps us maintain the highest quality standards.